The pharmacy faced persistent operational hurdles, including:
Overwhelmed Staff
High volumes of routine calls—like prescription refills and hours of operation—increased wait times and limited in-person service quality.
Manual Refill Handling
Pharmacists often had to interrupt their workflows to respond to refill requests and verify insurance, leading to errors and delays.
Appointment Bottlenecks
Flu shot appointment scheduling was inefficient and required manual coordination.
Multilingual Gaps
A growing non-English speaking population couldn’t be adequately served with available staff.
Limited After-Hours Support
Missed patient calls during evenings or weekends meant missed business.
No Workflow Analytics
Lack of call insights meant missed opportunities to optimize staffing or introduce new services.
24/7 Multilingual Support
Patients could request refills anytime, with automatic routing to pharmacy systems.
Automated Appointment Scheduling
Seamless booking for flu shots, vaccines, and health consultations.
Instant FAQ Support
Addressing common questions about hours, services, insurance, and medication availability.
Multilingual Assistance
Supporting English, French, Spanish, and more to ensure inclusive access.
Real-Time Sentiment Analysis
Monitors customer tone and intent to improve service delivery and product recommendations.
No-Show Reduction
Automated SMS reminders to minimize missed appointments.